UF Computing and Networking Services

Reporting Email Abuse at UF

To report email abuse at the University of Florida, please contact abuse@ufl.edu.

Examples of email abuse include:

• SPAM, scams, or phishing messages originating from a UF host or network
• Phishing messages received that specifically target UF faculty, staff, or students

Reports sent to abuse@ufl.edu should include a forwarded full copy of the offending message. It is important to send not just the body of the message but the original message headers as well. The email message headers provide routing information that helps us determine the source of the email and gives us the opportunity, in the case of a phishing attack, to block any potential replies to the message.

Here is an example of what some of the message headers look like:

Return-Path: <aisl13@eirzzcom.net>
Received: from smtp.ufl.edu (smtp04.osg.ufl.edu [128.227.74.71])
          by edge03.osg.ufl.edu (Cyrus v2.2.12-Gentoo) with LMTPA;
          Thu, 19 Jun 2008 06:11:17 -0400
Received: from mail26.svc.cra.dublin.eirzzcom.net 
          (mail26.svc.cra.dublin.eirzzcom.net [159.134.118.55])
          by smtp.ufl.edu (8.14.0/8.14.0/3.0.0) with SMTP id 
          m5JABGHe009896 for <someuser@ufl.edu>; Thu, 19 Jun 2008
X-Originating-IP: 80.255.59.242
Reply-To: <supports@j-mail.info>
...

Finding Message Headers in your Mail Program

Here are instructions for finding the full message headers in some of the most common mail programs.

Gatorlink Webmail
1. Open the message and select message source from the lower-right hand corner
2. You can then copy the full message, including headers to an email and send to abuse@ufl.edu

Mozilla Thunderbird
1. Go to the View menu and select Message Source
2. You can then copy the full message, including headers to an email and send to abuse@ufl.edu

Outlook 2007
1. Open the email in a new window by double-clicking it.
2. Click the expansion button in the lower right corner of the Options toolbar box. (The box by default holds the Follow Up and Mark as Unread buttons)
3. Find the headers under Internet Headers

Outlook 2000, 2002, 2003
1. Open the message in a new window in Outlook.
2. Go to the View menu and select Options
3. Right click in the Internet Headers box and choose Select All
4. Right click again in the Internet Headers box and choose Copy
5. Paste the copied text into email to abuse@ufl.edu

Outlook Express
1. Open Outlook Express.
2. From your inbox, locate the message you'd like to view headers for.
3. Right-click the message, and select Properties.
4. Open the Details tab in the dialogue box.
The full headers will appear in the dialogue box.

Apple Mail
1. Go to the View menu and select Message and then Long Headers
2. Copy and Paste the message, with headers into email to abuse@ufl.edu

Pine
- Simply press H to view full headers when viewing the message